FAQ

We are certain that all your Questions can be answered here 

What is the delivery cost?
Our Courier Delivery cost is ONLY R99 nationally and you can add as many items to your cart and the price stays the same.

Which payment methods are accepted?
We accept EFT payment methods for your convenience.

How long will delivery take?
Delivery takes 3 – 8 days approx. Deliveries are subject to a 1-3day processing time before the delivery time. If a delay occurs it is either because your item is temporarily out of stock and will be shipped ASAP as we restock contentiously or our courier has a slight delay and you will receive your order shortly.

Is your order taking longer than 3 – 8 days?

Don’t worry, there is a valid reason why you haven’t received your order yet and should shortly, the following could be a reason. Delivery takes 3 – 8 days approx. Deliveries are subject to a 1-3day processing time before the delivery time. If a delay occurs it is either because your item is temporarily out of stock and will be shipped ASAP as we restock contentiously or our courier has a slight delay and you will receive your order shortly.

Can delivery made to my address?
Yes, we deliver anywhere in SA, wherever you may be situated.

Where is our Store?

We only have an online store and no physical store. We however only charge R99 for delivery. Our product descriptions provide you with all the necessary info on every item.

Can’t place order online or want to place a manual order? 

If you cannot place an order online you can send us an email @ info@earthdesigns.co.za and we will happily help you out and you can then pay for your order via Bank Deposit, EFT or ATM payment.

I haven’t received all my items?

We sometimes send parcels individually based on what’s in stock first. So do not worry, you should receive the rest of your order shortly. 

I don’t reside in South Africa; can you deliver to me?

Yes, we deliver worldwide, just put your address in when ordering and we will deliver to your location.